How should I care for my goods?
Wash in cool water and tumble dry low - good for your goods, and good for the planet.
Avoid using bleach or any softeners as these could react with the organic dye and cause discolouration.
Please also beware of facial creams, ointments, or any skincare products that treat acne or use chemicals like benzoyl peroxide as these can bleach out colour.
Be careful with pets or anything that might snag your blanket. These are handwoven, and while they are tightly loomed, they may snag on your pet's paws if they get too cozy.
Where are your products made?
We work with a family-run manufacturer in Turkey and every single product we make together is thoughtfully created. Our manufacturers are based in Turkey's Aegean textile region—known globally to make the best towels in the world—and partnered with us to create the best and softest towels possible.
What are your goods made from?
We use only 100% organic materials. All our products are made from 100% organic cotton and are ethically sourced and custom-made, with no toxins, harmful dyes or products.
Why organic?
We’re glad you asked! There are many reasons we choose to use 100% organic only. Some of the differences are stated below.
Organic Cotton Conventional Cotton
- Grown without chemical pesticides or harmful fertilizers
- Chemicals used can have detrimental effects on farmers' health & surrounding communities
- Seeds free of GMOs & pesticides
- GMO seeds treated with pesticides
- Crop rotation promotes healthy soil
- Monoculture crops lead to intensive irrigation & chemical fertilisers
- Promotes healthy soil
- Pesticides heavily sprayed
- Warm water used with soda to purify cotton
- Chemicals such as formaldehyde & synthetic surfactants are used with hot water
Conventional Cotton
- Chemicals used can have detrimental effects on farmers' health & surrounding communities
- GMO seeds treated with pesticides
- Monoculture crops lead to intensive irrigation & chemical fertilisers
- Pesticides heavily sprayed
- Chemicals such as formaldehyde & synthetic surfactants are used with hot water
What do GOTS and Oeko-Tex certified mean?
A lot of products that are labelled as "organic" can still be processed with toxic chemicals - this means that their fibres are grown organically, but still treated with toxins in the production phase.
GOTS (Global Organic Textile Standard) and Oeko-Tex certification means that the materials have no chemicals and toxins used any stage of the process—growth and production. They are the cleanest possible materials, which are as kind to humans, and the environment, as possible.
What is GSM?
This means grams per square metre and measures the quality of the towel. The higher the GSM, the more luxurious the terry towel and the more absorbent.
Do you stock your goods in any stores?
We are primarily available online—on our website and also through Indigo—but we can be found in "real-life" every now and again. Please check our stockists page for more info.
What methods of payment do you accept?
We accept Visa, Mastercard, AMEX, Apple Pay, Google Pay, and Shopify Payments.
How long will it take for my order to arrive?
Droplet is run 100% by me and I truly appreciate your understanding when it comes to processing orders. I fulfil each order single handedly. I ship orders at least twice a week from Vancouver.
If there are any delays or unforeseen circumstances all customers will be informed of the delay.
Within Canada
We offer free shipping through UPS or Canada Post on all orders over $100.
Free expedited shipping: 1-7 business days
Xpress post: 1-2 business days. Costs are covered by the purchaser.
Priority post: next business day. Costs are covered by the purchaser.
USA
Orders shipping to the US will be sent via Canada Post/USPS or FedEx. We offer free tracked packet shipping on all orders over $100.
Small Packet: 5-8 business days
Tracked Packet: 4-7 business days
Expedited Shipping: 4-7 business days
XPresspost Shipping: 2-3 business days
International
Orders shipping internationally will be sent via FedEx. Costs are covered by the purchaser.
Small Packet international (by air): 6-10 business days
International Parcel (by air): 12+ business days (for countries where Xpresspost International isn't offered)
Tracked Packet - International: 6-10 business days
Xpresspost International: 4-7 business days
Place your question or heading here
Here you can place an explanation or answer to the question.
How do I return my goods?
To make a return, please email hello@droplethomegoods.com for information.
Our return policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. To complete your return, we require a receipt or proof of purchase.
Once these details have been confirmed, we will email you your return shipping label. All returns are made through Canada Post.
Refunds
Once your return is received, we will send you an email to notify you that we have received your returned item and your refund will be processed.
Sale items
Only regular priced items may be returned. Unfortunately sale items cannot be returned or refunded.
Exchanges
We will replace items if they are defective or damaged. If you'd like to exchange for a different colour or item, please email us at hello@droplethomegoods.com to activate a return and process an order for your new item.